Why Backorder status?
On Miniatures
All our miniatures are printed on request. The printing period depends on backlog and potential printing errors. We allow a maximum of three days for a print to be ready for dispatch but aim for a 24hr turnaround time.
Once we have printed, cleaned and prepped the model(s). We will then contact the couriers and will update you with the courier and tracking numbers.
Order recieved
Your order is registered, and we get a notification to initialise a print.
Printing
Your order is printed on our resin printer, checked, and then cleaned - if we need to reprint this will be done before releasing the model. Removal of supports are an optional step, which will be done prior to curing and cleaning.
Delivery
Your print is lovingly placed in a plastic bag and wrapped in bubble wrap. We then inform the courier collect the parcel. You will receive email stating the same, and shortly thereafter tracking data will be made available.
Tools and Hardware
Our partner, Arte Deum Hardware, procures the tools and hardware on our behalf. Depending on the lead time for new acquisitions – we expect a 48hr service window on fulfilment.
Once the order is ready to be shipped by us we will inform you of the courier and tracking number.
Order recieved
Your order is registered, and we get a notification to requisition the tool(s).
Arte Deum
Our hardware partner acquires the goods on our behalf.
Recieving
We receive your goods, check that they are correct and in good nick.
Delivery
You will receive an email with tracking of your parcel.
